Shipping policy

Thank you for shopping with Second Nature . We work hard to ensure your order is processed and delivered as quickly as possible.

Order Processing

All orders are processed within 2–5 business days after payment is confirmed.
Please note that processing times may be extended during holidays, product launches, or sales events.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times:

• Domestic: 3–7 business days

• International: 7–21 business days, depending on customs and destination.

Please note: Delivery times are estimates only and not guaranteed. Once your order has been handed to the shipping carrier, Second Nature is not responsible for delays, lost, or stolen packages.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you realize you’ve entered the wrong address, contact us immediately at info@secondnature.ca.com — we’ll do our best to help, but changes cannot be guaranteed once an order has been processed.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, import duties, and taxes once the shipment reaches your country.
These charges are the customer’s responsibility and are not included in the purchase price or shipping cost.

Tracking Your Order

Once your order ships, you’ll receive an email with tracking details. Please allow 24–48 hours for the tracking information to update.

Missing or Lost Packages

If your tracking information shows that your order has been delivered but you have not received it, please contact the carrier directly. Unfortunately, Second Nature cannot be held responsible for packages marked as delivered.